top of page

Refund Policy

Last updated: January 2026

This Refunds and Returns Policy applies to purchases made through Mini Vale Farm via www.minivalefarm.com.au. It is written in plain English and complies with the Australian Consumer Law (ACL).

1. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A refund or replacement for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • A repair or replacement if goods fail to be of acceptable quality and the failure is not major

Nothing in this policy limits your rights under the ACL.

2. Change of mind returns

We are not required to provide a refund or exchange if you change your mind. However, we may offer change-of-mind returns at our discretion.

If we do accept a change-of-mind return, the following conditions apply:

  • The item must be unused, unopened, and in original condition

  • The return request must be made within 7 days of delivery

  • Proof of purchase is required

  • Return shipping costs are the responsibility of the customer

Approved change-of-mind returns may be eligible for a refund, exchange, or store credit, at our discretion.

3. Faulty, damaged, or incorrect items

Please contact us as soon as possible if:

  • Your item is faulty or damaged

  • You received the wrong item

Where possible, please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging (if applicable)

We will assess the issue and, where required under the ACL, provide a repair, replacement, or refund.

4. Items not eligible for return

Unless required by law, we do not accept returns for:

  • Gift cards or vouchers

  • Digital products or downloads

  • Perishable goods

  • Personalised or custom-made items

  • Items that have been used, worn, or damaged after delivery

5. Services, bookings, and experiences

For services, bookings, or experiences:

  • Cancellation and refund eligibility will depend on the type of service booked

  • Any applicable cancellation period will be clearly stated at the time of booking

Unless otherwise required by law, deposits may be non-refundable.

6. Return process

To request a return or refund, please contact us at:

Email: minivalefarm@gmail.com

Include your order number and reason for the return. We will provide instructions on how to proceed.

Do not return items without contacting us first.

7. Refunds processing

Once a return is approved and received:

  • Refunds will be processed using the original payment method

  • Processing times may vary depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error or a major failure under the ACL.

8. Return shipping

Unless the item is faulty or incorrect:

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

9. Contact us

If you have any questions about this Refunds and Returns Policy, please contact us:

Mini Vale Farm
Email: minivalefarm@gmail.com
Phone: 0415 547 600

bottom of page